Leap Loyalty Privacy Policy

Leap Pest Control Inc. (“Leap”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with Leap Loyalty, including information collected through LeapLoyalty.ca, related account pages, supported integrations and customer support.

1. Scope

This Privacy Policy applies to the customer/client side of Leap Loyalty. The Program is intended for authorized adult representatives of participating properties and organizations and is not designed for children.

Each registration is for one individual user and is associated with one enrolled property/address. Points and rewards are administered at the property/address level, while personal information is associated with the registered user who accesses the account.

2. Information We Collect

Depending on how you use Leap Loyalty, we may collect:

• Contact information, such as your name, job title, email address and telephone number.
• Property and organization information, such as the property name, enrolled address, organization or co-op name and your relationship to the property.
• Account information, such as login details, account status, communication preferences and verification information.
• Program activity, such as qualifying service activity, paid amounts used to calculate points, points earned, tier status, rewards, redemptions, adjustments and transaction history.
• Service information from Leap Pest Control, Extreme Cleanup, Pestii or another approved system when needed to verify eligible activity or administer the Program.
• Support information, such as questions, complaints, missing-points requests, correspondence and documents you choose to provide.
• Consent records, such as the version and date/time of Terms and Privacy Policy acceptance, marketing opt-ins, unsubscribe requests and preference changes.
• Technical and security information, such as IP address, browser or device information, session information, logs and security events.

3. How We Use Personal Information

We may use personal information to:

• Create, verify and administer your Leap Loyalty registration and account.
• Confirm your relationship to the enrolled property/address and control access to account information.
• Identify qualifying paid services and calculate points, tier status, rewards and redemptions for the enrolled address.
• Display account balances, transaction history, tier progress and available rewards.
• Process and fulfill points redemptions and eligible service credits.
• Connect supported systems such as Pestii and synchronize information needed to administer the Program.
• Send administrative, transactional, security and other Program communications.
• Send promotional communications where you have consented or where another lawful basis applies.
• Respond to support requests, disputes and missing-points questions.
• Protect account security, prevent fraud or misuse, troubleshoot problems and maintain Program integrity.
• Analyze and improve Program performance, rewards, features and customer experience.
• Meet legal, regulatory, accounting and record-keeping obligations.

4. Consent and Your Choices

We seek meaningful consent where consent is required. Information reasonably necessary to create and operate a Leap Loyalty account is required for participation in the Program.

Promotional email, SMS and telephone marketing choices are separate from required Program acceptance. You may decline promotional marketing and still participate in Leap Loyalty.

You may withdraw marketing consent at any time. Withdrawal does not prevent Leap from sending security, transaction, account, service-request or other communications reasonably necessary to administer your account or respond to you.

Where appropriate, we retain records of consent and preference changes so that we can respect and demonstrate your choices.

5. Commercial Electronic Messages

Where Canada’s Anti-Spam Legislation (CASL) applies to commercial electronic messages, Leap will rely on consent or another lawful basis and will provide applicable sender identification and unsubscribe information. Unsubscribing from promotional messages does not automatically close your Leap Loyalty account.

6. We Do Not Sell Personal Information

Leap does not sell, rent or trade personal information to third parties for their own marketing purposes.

7. When We Share Information

We may disclose personal information only as reasonably necessary to operate Leap Loyalty, provide requested services, protect the Program or comply with law. Recipients may include:

• Extreme Cleanup Inc., where relevant to eligible services, points, rewards, account administration or support.
• Pestii or another approved integration, where information must be matched or synchronized to administer eligible service activity.
• Cloud hosting, software, email, SMS, analytics, customer support, security, infrastructure and other service providers that help us operate the Program.
• Professional advisers, insurers, auditors, financial institutions, regulators, law enforcement or courts where reasonably necessary or legally required.
• A purchaser or successor in connection with a proposed or completed business transaction, subject to applicable legal requirements and appropriate protections.

8. Processing and Storage Outside Canada

Some service providers may process or store personal information in Canada, the United States or other jurisdictions. Information processed outside Canada may be subject to the laws and lawful-access requirements of the jurisdiction where it is processed.

We use contractual, administrative, technical and organizational measures appropriate to the sensitivity of the information and the services being provided.

9. Pestii and Other Integrations

If you connect Leap Loyalty to Pestii or another approved system, Leap may receive information reasonably necessary to identify the registered user and enrolled property, verify qualifying paid service activity, calculate points or support account administration.

Where practical, the connection process should explain the categories of information being imported. Historical service records do not automatically qualify for Leap Loyalty points unless the Program Terms or an approved offer expressly provides otherwise.

Disconnecting an integration may stop future synchronization but may not remove historical records that Leap reasonably needs to retain for Program integrity, accounting, dispute resolution or legal purposes.

10. Cookies, Analytics and Similar Technologies

Leap Loyalty may use essential cookies or similar technologies required for sign-in, security, preferences and core site functionality.

If optional analytics, advertising or other non-essential technologies are used, Leap will provide appropriate notice or choices where required. The website should describe only technologies that are actually in use.

11. Safeguards

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss or theft. These safeguards may include authentication, access controls, logging, role-based permissions, secure infrastructure, vendor controls and staff procedures appropriate to the sensitivity of the information.

No system can guarantee absolute security. If a privacy or security incident occurs, Leap will respond in accordance with applicable legal requirements.

12. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, to administer the Program, preserve account and transaction integrity, resolve disputes, enforce agreements, meet accounting or legal requirements and demonstrate consent where required.

When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified in accordance with our retention practices and legal obligations.

13. Access, Correction and Account Requests

You may contact Leap to request access to personal information about you, request correction of inaccurate information or ask questions about how your information is handled, subject to applicable legal and operational limitations.

If the registered user for an enrolled property changes, Leap may require verification before updating access. Changing the registered user does not move the property’s points to another address.

Requests to close an account or delete information may be subject to records Leap must retain for accounting, security, legal, dispute-resolution or Program-integrity purposes.

14. Marketing Preferences

You may change your marketing preferences or unsubscribe from promotional emails or text messages at any time using the method provided in the message or by contacting Leap. You may also ask Leap not to make promotional telephone calls.

These choices do not prevent essential account, transaction, security or requested service communications.

15. Accuracy

We rely on registered users to provide accurate and current information. Please update account information when it changes or contact Leap if a correction cannot be made through the account.

16. Changes to This Privacy Policy

We may update this Privacy Policy as the Program, technology, service providers or legal requirements change. The current version will display its effective date. If we make a material change to how personal information is collected, used or disclosed, we will provide appropriate notice and obtain additional consent where required.

17. Contact the Privacy Officer

Questions, privacy requests or concerns about Leap Loyalty may be directed to:

Privacy Officer, Leap Pest Control Inc.
Email: privacy@leappestcontrol.com
Phone: 416-805-5327
Ontario, Canada

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator if you are not satisfied with our response.